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Respondent email notifications

Respondent email notifications​

Respondent email notifications let you send a custom confirmation email to the person who submitted your form.

This is useful for signup and registration forms where you want to:

  • confirm the submission
  • share next steps
  • include a reference like a submission ID

Before you start (CIAM / verified email)​

Grida sends respondent emails only when CIAM is used and the respondent has a verified email.

Practically, this means:

  • your form should include a challenge_email field (CIAM email verification)
  • the email is sent to the verified email associated with the submission (not to an arbitrary input field)

How to enable respondent email notifications​

  1. Open your Form in the Grida editor.
  2. In the left sidebar, click Connect.
  3. Click Channels.
  4. Under Email Notifications, find Respondent email notifications.
  5. Toggle Enable on.
  6. Click Save.

How to customize the email​

  1. Open Connect → Channels → Email Notifications (same as above).
  2. Configure the email fields:
    • Reply-To (optional): where replies should go (e.g. support@yourdomain.com)
    • Subject: the email subject template
    • From name (optional): the sender display name (e.g. Acme Support)
    • Body (HTML): the email body template (HTML)
  3. Use the built-in preview to check your subject/body.
  4. Click Save.

What gets sent (high level)​

  • Recipient: the respondent’s verified email (CIAM)
  • From email: a fixed no-reply address (display name can be customized with From name)
  • When it sends: after a successful form submission
    • if CIAM isn’t present or email isn’t verified, the email is skipped

Templating (Handlebars variables)​

Subject and Body support template variables.

Available variables​

  • {{form_title}}
  • {{response.idx}} (formatted submission index)
  • {{fields.<field_name>}} (submitted fields by field name)

Examples​

Subject:

Thanks for registering for {{form_title}}

Body (HTML):

<h1>Thanks, {{fields.first_name}}!</h1>
<p>We received your submission for {{form_title}}.</p>
<p>Your registration number: {{response.idx}}</p>

Troubleshooting​

If emails are not being sent:

  • CIAM not enabled: ensure your form includes a challenge_email field
  • Email not verified: respondent must complete verification; unverified emails are skipped
  • Missing body template: sending is skipped if the body is empty
  • Delivery reliability: sending is currently best-effort inline. Retries/queueing may be added later.