Refund policy

This policy applies to self-service purchases made directly from Grida. Custom agreements may contain different terms; when they do, the signed agreement controls.

Subscriptions

Pro subscriptions are billed monthly in advance. You can cancel at any time, and cancellation takes effect at the end of the current paid period.

Cancellation does not automatically create a refund. If you believe a charge should be refunded, contact us for review. This does not limit refunds required by applicable law.

Billing errors and duplicate charges

If Grida charged the wrong amount or charged you more than once for the same purchase, contact us. We will investigate and correct confirmed billing errors.

AI-credit purchases

If an AI-credit purchase was accidental, duplicated, or made for the wrong amount, contact us. We will review the purchase, its usage, and the applicable terms before deciding the request.

Refund processing

Approved refunds are returned to the original payment method. Banks and card networks control how long the refund takes to appear after Grida submits it.

Statutory rights

Nothing in this policy limits consumer rights that cannot be waived under applicable law.

Contact

For a refund request or billing question, contact Grida and include the organization name, charge date, and invoice or receipt number.